- Unfortunately at this time, we do not accept returns, exchanges, or offer refunds on any of our products.

- Please be sure you check the sizing of the clothing item listed in the description of the listing prior to purchasing to avoid any issues.

- We check all of our products for quality and damage prior to shipment. If you feel there is an issue with your item at delivery, please contact us at thriftedthreadsbylex@gmail.com with any questions.

- Any customers interested in ordering a custom order must fill out the form located under the custom orders tab. Once completed, please allow up to 48 hours for a response about the next steps.

- We accept custom orders based on a first come, first serve basis according to our waitlist. Due to high demand in custom orders, customers may experience long wait times to place a custom order. Customers will be notified of exact time period and custom order policies in the email.

- Please allow 1-3 processing time after placing your order for any non custom orders.

- Custom orders will have different procedures as the product will be handmade once payment has been recieved.

- Our materials for our reworked clothing and accessories are sustainably sourced. We use clothing that is second hand either from thrift stores, given away or remnants of other fabrics. We give these clothes and fabric scraps new life and prevent them from ending up in a landfill.

- Of course! Due to the nature of how we source our materials (obviously sustainable), we cannot get two of the same item! Besides, even if we could, we wouldn't because we truly want to create one of a kind clothing items. Seriously, we mean it when we say you wont find another anywhere else!

- With some accessories, we could have more than one in stock because we are able to create multiple accessories out of one clothing item.